Delivery Information

DELIVERY INFORMATION

WE'VE GOT YOUR DELIVERY COVERED! 

 

Royal mail reserve the right to leave your parcel in a safe place location / postbox or with a neighbour if there is no answer.(Please ensure you check your emails as you will be emailed a notification when it's been delivered to let you know where it is so you can retrieve it asap).

If you live in an apartment/ Flat, Royal mail may not be able able to deliver to your door and it may left left at the Building reception / Post room (or postbox).

    • DPD UK Next Day Delivery £6.95 or FREE DELIVERY OVER £100!  ( Order by 5pm Mon- Thurs)

    • DPD UK Saturday Delivery Delivery £7.95 (Order by 5pm Mon-Fri)

    If you choose the DPD Next Day Delivery service on a Friday the order will be delivered on the next working day Monday.

    If you order on Saturday/ Sunday and select DPD Next day delivery service, your order will be dispatched on Monday and delivered on Tuesday.

      • Royal Mail UK Standard Delivery £3.99 or FREE DELIVERY OVER £50! (Royal Mail Tracked, Mainland & NI) 

      Orders are posted via Royal Mail Tracked service. It usually takes between 3-5 working days for your order to reach you, however this is just a guideline and sometimes it can take a little longer to reach you. Saturday, Sunday and Bank Holidays are NOT counted as a working day. 

      • Royal mail UK Next Day Delivery £5.99 or FREE DELIVERY OVER £75! (Royal Mail Tracked) 

      Orders are posted via Royal Mail. Orders placed before MIDNIGHT Sunday - Friday are dispatched the same day for delivery the next day. Orders placed after this time will be processed and dispatched the next working day. For Delivery on Saturday, please ensure you select Saturday Delivery at checkout not Next Day, If you place an order after Friday midnight or on Saturday and select Next Day Delivery then your order will be processed on Sunday & will arrive with you on Monday (not including New year's Day).Sundays and Bank Holidays are NOT counted as a working day. *postcode restrictions apply

      VIP Delivery gives you an entire year of totally FREE unlimited next day or standard delivery for ONLY £9.99! Just add VIP Delivery to your bag and LOGIN or CREATE AN ACCOUNT to checkout. You’ll then receive your VIP Delivery instantly with purchase. *Terms & Conditions Apply

      PLEASE NOTE THAT BRISTOL MAIL CENTRE IS CURRENTLY EXPERIENCING HUGE DELAYS DUE TO RESOURCING ISSUES AND STAFF ABSENCES SO DELIVERIES TO BS POSTCODES MAY BE DELAYED.

      Postcode Restrictions:

      *We do not deliver to PO Boxes. We are unable to guarantee UK Next Day Delivery or Saturday Delivery to the following postcodes: AB1 to AB56, B, BD, BN, BH, BS, BT,, CF, CH, CM, ,CO, CV, DD, DG, DL, DY, E, EH, EN, FK, G, GU, HP, HS, IG IM, IP, IV, JE, KW, KA, KT, KY, LE, LS, ME, MK, ML, N, NE, NG, NP, OX, PA, PO,  PH, RG, RH, RM, S, SA, SE, SG, SM, SO, SS, SW, TD, TF, TN, TR1-25, TS, WD, WF, WR, WS, ZE

      • Ireland Standard Delivery £3.99

      Orders are posted via Royal Mail or Hermes on a tracked service. Estimated delivery time 4-7 working days.

      • Ireland Express Delivery £12.99

      Orders are posted via DHL on a tracked service. Estimated delivery time 1 working day. Orders placed before 3:30PM Sunday - Friday are dispatched the same day for delivery the next working day. Orders placed after this time will be processed and dispatched the next working day. If you place an order on Friday after the cut-off time and select Next Day Delivery then your order will be processed on Sunday & will arrive with you on Monday. Sundays and Bank Holidays are NOT counted as a working day. Please note this is not a guaranteed next day service. *postcode restrictions apply

      • EU Tracked Delivery FROM £4.99

      Orders are posted via Royal Mail, PostNL or DHL on a tracked service. Estimated delivery time 4-7 working days.

      • EU Tracked EXPRESS Delivery FROM £12.99

      Orders are posted via DHL on a tracked service. Orders need to be placed before 3:30PM Sunday - Friday. Estimated delivery time is 1 working day.

      • USA Standard Delivery £6.95

      Orders are posted via Royal Mail or DHL. Estimated delivery time 6-8 working days.

      • USA Tracked EXPRESS Delivery £9.99 

      Orders are posted via DHL on a tracked service. Orders need to be placed before 1:30PM GMT Sunday - Friday. Estimated delivery time 1-2 working days.

      • Canada Standard Delivery £8.99 

      Orders are posted via Royal Mail or DHL. Estimated delivery time 7-10 working days.

      • Canada Tracked EXPRESS Delivery £15.99 

      Orders are posted via DHL on a tracked service. Orders need to be placed before 3:30PM GMT Sunday - Friday. Estimated delivery time 1-2 working days.

      • Australia Standard Delivery £8.99 

      Orders are posted via Royal Mail or DHL. Estimated delivery time 7-10 working days.

      • Australia Tracked EXPRESS Delivery £14.99 

      Orders are posted via DHL on a tracked service. Orders need to be placed before 3:30PM GMT Sunday - Friday. Estimated delivery time 1-2 working days.

      • International Standard Delivery FROM £6.99

      Orders are posted via Royal Mail, PostNL or DHL on a tracked service. Estimated delivery time 4-14 working days.

      • International EXPRESS Delivery FROM £15.99 

      Orders are posted via DHL on a tracked service. Orders need to be placed before 3:30PM GMT Sunday - Friday. Estimated delivery time is 1-2 working days.

      Estimated delivery times given are estimates and are not guaranteed. It does not include any delays at customs, delays during peak season or delays due to circumstances beyond our control eg extreme weather and courier strikes. We are unable to refund delivery costs if the order has been delayed in transit.

      PRE-ORDER Items

      If you have a pre-order item in your order, your full order will be dispatched together once this item comes into stock. If you urgently need the non pre-order items sooner, please place a separate order for the pre-order item. OR you can contact our customer service team on cocoretail.croydon@gmail.com and we can arrange for your non pre-order items to be sent sooner.

      Customs

      Please note that any/all import duties and taxes are charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel.   Any orders refused or returned due to unpaid taxes will have any charges incurred by Rebellious deducted from the refund amount. Unfortunately, we or the courier do not have any control over custom delays. As soon as customs clear parcels, they will be delivered within a few days.

      Merged Orders

      COCO croydon reserves the right to merge orders and dispatch multiple orders in one parcel if ordered within the same dispatch period with the same address.

      If you have any questions regarding Delivery Options, please do not hesitate to get in touch via email to cocoretail.croydon@gmail.com